Contact center agent
In a world where there is an expectation to deliver customer service 24 x 7 – 365 days, contact centers play a significant role in making a successful global enterprise. With rapid changes in technology, customer expectations are evolving faster than brands can cater to. This is where cognitive technologies can usher in a new way for businesses to interact and transact with their customers.
KEY HIGHLIGHTS OF OUR AUTOMATION SOLUTIONS
- Up to 70% customer service calls can be handled without agent-application interaction
- Up to 25% reduction in AHT and improve FCR by 80%
- Up to 80% tasks handled by desktop automation
Our intelligent automation solutions for contact centers are designed keeping in mind two important human persona of your business – your customers and your frontline staff – delivering a high-touch approach in an increasingly high-tech world.